Billing Descriptor

Billing descriptor helps customers identify merchants and transactions on their card statement. Instead of having a generic billing descriptor that may confuse customers and make it difficult to identify a specific transaction, every merchant can set their own billing descriptor that matches their business name. This is a powerful and effective way to mitigate and minimize friendly chargebacks as customers will always know who they have done business with. 


Billing descriptor is set by the Primary Account Holder during onboarding. If you need to update your billing descriptor at a later date, it's quick and easy. Make sure your customers recognize your company based on your billing descriptor. Having a relevant and easily identifiable billing descriptor is one of the best ways to minimize friendly chargebacks.


Customize billing descriptor:

  1. Click the cog icon in the lower left corner of your screen to access Settings.
  2. Under Settings, navigate to Business Details and the Merchant tab.
  3. Type in your new descriptor under General infromation and click Save.


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